Most of the organization employs their own IT services to support infrastructure needs and administration. Knowledge can never be competed by expertise. Internal staffs always apply their knowledge to administer them which is always adequate in handling complex conditions. We, @Ceries, provide expertise view to deliver your needs to administer the infrastructure to address all complex problems involved. We provide:

• MS Windows Server 2000 / 2003
• MS Exchange 5.5 / 2000 / 2003
• MS Terminal Server 2000 / 2003
• MS Active Directory 2000 / 2003
• MS SMS 2003 / SCCM 2007
• MS App-V
• MS Hyper-V
• MS Windows Desktop Deployment
• MS SQL Server 7 / 2000 / 2005
• MS Clustering / Load Balancing
• MS IIS / ISA Server
• Citrix Metaframe / Presentation Server
• HP Proliant servers
• HP StorageWorks SAN’s & Tape Libraries
• VMware ESX Server

• A detailed audit and health check
• Secure, remote diagnostics
• Unlimited telephone support providing First Call Resolution (FCR).
• A number of pre-paid days of on-site consultancy for pro-active tasks and reactive support
• SLA’s (Service Level Agreement) targets 2 hours response + 2 hours fix
• Calls out of SLA are passed to Microsoft, Citrix or VMware for prompt resolution